Repair Service

Service Order Process and Contact Info

If a delivery is necessary follow these steps:

1. Print out the Service order [pdf] and fill it out accordingly!
2. Attention! An exact description of the damage and its origin as well as complete data (see service order) are absolutely necessary for fast processing.
3. Pack the product up safely in dry and clean (please no sand!) condition.
4. Send the item together with the completed service order (and in the case of special agreements, please send a copy of the e-mail correspondence) to the adjacent address.
5. You will receive a confirmation of receipt of the goods by e-mail.

Service order process

At skywalk, service orders are handled as follows:

  1. After receiving the product you will get a receipt for your goods via email.
  2. Following a detailed inspection of your equipment, we will send you a quote for the total amount of the order together with the corresponding payment terms.
  3. After approval has been granted by receipt of payment, the repair of your equipment will be scheduled. For processing reasons, we must insist on payment in advance.
  4. As soon as your equipment has been repaired, it will be shipped immediately by UPS within the next 1-2 days.

Returns from outside the EU

When returning products from a country outside of the European Union, please include a complete declaration of goods.
The following information is required for the declaration:

  • An attached invoice including the products being returned
  • Statement of the reason for the return (repair – returned to the manufacturer) on the shipping document

If additional/retroactive customs fees or duties are charged due to missing or incomplete documentation, you will be billed for these costs.

If you are in need of additional help, we can be reached at our headquarter via phone or email.

E-Mail: support@skywalk.org
Telephone: +49 (0) 8641 69480

Skywalk GmbH & CO. KG
“Repair”
Windeckstr. 4
83250 Marquartstein
GERMANY

Time

Depending on the amount of work needed, you should expect your product to be repaired within 3 weeks after arrival in our workshop.

Costs

Our workshop bills repairs at a rate of 79.00 EUR/hour. In most cases, the customer also assumes all return shipping charges.

Preparation

To minimize repair costs, make sure your kite is clean and dry before sending, and use tape to mark areas that need repair.

Contact Details

To prevent delays, make sure the address, telephone number and e-mail address provided on the service order are legible.

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