Repair Service

A repair is necessary, you want to give your paraglider a 2-year inspection or repack your rescue? Then first check the Partner Map to see if there is a skywalk certified check center near you. Use the filter and click on the category “skywalk Check Center”. A local dealer offers you faster help and correspondingly cheaper support, as you can save on shipping and duty costs, for example. If there is no check center near you, please consider the following processes.

Due to the high number of repairs and checks, the processing time in our workshop after order confirmation is currently around three weeks.

Service order process and contact info

If a delivery is necessary please follow these steps:

1. Print out the Service order [pdf] and fill it out accordingly!
2. Attention! An exact description of the damage and its origin as well as complete data (see service order) are absolutely necessary for fast processing.
3. Pack the product up safely in dry and clean (please no sand!) condition. Please remove all personal belongings before sending in your equipment. We accept no liability for personal items. Thank you very much!
4. Send the item together with the completed service order (and in the case of special agreements, please send a copy of the e-mail correspondence) to the adjacent address.
5. You will receive a confirmation of receipt of the goods by e-mail.

 

Service order process

At skywalk, service orders are handled as follows:

  1. After receiving the product you will get a receipt for your goods via email.
  2. Following a detailed inspection of your equipment, we will send you a quote for the total amount of the order together with the corresponding payment terms.
  3. After approval has been granted by receipt of payment, the repair of your equipment will be scheduled. For processing reasons, we must insist on payment in advance.
  4. As soon as your equipment has been repaired, it will be shipped immediately by UPS within the next 1-2 days.

 

2-year inspection

Your glider will be professionally checked by us according to detailed specifications. Repairs to defects that cause additional costs of up to EUR 50.00 (incl. VAT) will be carried out immediately. If the repair costs are more expensive, we will of course contact you in advance with a cost estimate.

An order confirmation by e-mail with bank details will follow immediately. The 2-year inspection – including trim check – costs EUR 240.00 plus shipping costs. A separately ordered trim check costs EUR 110.00 plus shipping costs.

Repair

Your paraglider will be professionally inspected by us. You will then receive a cost estimate. After confirmation of the binding cost estimate and payment, we will start repair work.

 

Returns from a third country

Important notice for customers from non-EU countries:

If you are sending your equipment to our workshop from a non-EU country, please make sure to contact us (support@skywalk.org) before shipping!

We absolutely need the following information for customs clearance:

  • the serial number of your equipment
  • the tracking number of the shipment

 

Please send both information to support@skywalk.org. Without this information, we are unable to prepare the required customs documents, and the package will be returned to you.

For returns from non-EU countries, please ensure proper declaration: state “Repair – back to manufacturer” on the shipping document


If additional/retroactive customs fees or duties are charged due to missing or incomplete documentation, you will be billed for these costs.

If you are in need of additional help, we can be reached at our headquarter via phone or e-mail.

 

E-Mail: support@skywalk.org
Telephone: +49 (0) 8641 69480

Skywalk GmbH & Co. KG
- Technischer Support -
Windeckstr. 4
83250 Marquartstein
GERMANY

Time

Depending on the amount of work needed, you should expect your product to be repaired within 3 weeks after arrival in our workshop.

Costs

Our workshop bills repairs at a rate of 89.00 EUR/hour. In most cases, the customer also assumes all return shipping charges.

Preparation

To minimize repair costs, make sure your kite is clean and dry before sending, and use tape to mark areas that need repair.

Contact Details

To prevent delays, make sure the address, telephone number and e-mail address provided on the service order are legible.

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